Store Contact Information:
Address: House No. 225, Sector 11-E, Qasba Colony, Karachi Central
Phone: 03248036377
Email: rashidahmedkhan0321@gmail.com
Q: What are these terms and conditions for?
A: These terms govern the ordering, delivery, and purchasing of healthy food items from Rashid Food to ensure a smooth experience for both parties.
Q: Do your food prices change?
A: Because we use fresh, natural ingredients, our prices may occasionally fluctuate based on the current market cost of high-quality produce.
Q: What payment methods do you accept?
A: We accept cash on delivery, cash on pickup, and digital mobile wallet transfers like EasyPaisa and JazzCash.
Q: Can I cancel my food order?
A: Since our food is prepared fresh upon request, cancellations must be made within 15 minutes of placing the order. After that, preparation has started and the order cannot be canceled.
Q: Are your foods guaranteed to be allergen-free?
A: While we offer healthy items, all our food is prepared in a shared kitchen. Customers with severe food allergies must inform us prior to ordering, though we cannot guarantee a 100% allergen-free environment.
Q: What if a specific healthy item I ordered is out of stock?
A: If an ingredient or meal is unavailable, we will call you immediately to offer a suitable, healthy substitute or adjust your bill.
Q: Can Rashid Food refuse an order?
A: Yes, we reserve the right to refuse service or delivery if an area is unsafe for our riders or if a customer engages in abusive behavior toward our staff.
Q: Are the product images exactly what I will receive?
A: Our food is handmade and fresh, so slight variations in presentation or portion appearance may occur compared to any promotional photos.
Q: Can these terms change over time?
A: Yes, Rashid Food reserves the right to update these terms and conditions. The most current policies will always be applicable to your order.
Q: How do I submit a complaint or feedback?
A: We value your input. Please direct any complaints, feedback, or business inquiries to management at House No. 225, Sector 11-E, Qasba Colony, Karachi Central, or email rashidahmedkhan0321@gmail.com.