Store Contact Information:

Address: House No. 225, Sector 11-E, Qasba Colony, Karachi Central
Phone: 03248036377
Email: rashidahmedkhan0321@gmail.com

Q: What is the refund policy at Rashid Food?

A: We aim for 100% customer satisfaction. We offer a replacement or refund for any food items that are spoiled, incorrectly prepared, or not up to our healthy quality standards.

Q: How long do I have to report a problem for a refund?

A: Because we deal in fresh, perishable food, you must report any issues to us within 2 to 3 hours of receiving your order.

Q: What items are eligible for a refund?

A: You can request a refund if we deliver the wrong item, if the food is spoiled, or if it was damaged during the delivery process.

Q: Are there any situations where a refund is not allowed?

A: We cannot issue a refund if the food has been fully consumed, if you simply changed your mind after delivery, or if the issue is reported the next day.

Q: Do I need to provide proof to get a refund?

A: Yes. We kindly request that you take a picture of the incorrect or damaged food item and send it to us via WhatsApp as proof.

Q: Can I get an exchange instead of a refund?

A: Yes! We would be happy to prepare a fresh, replacement meal for you and deliver it as quickly as possible.

Q: How are refunds processed?

A: Refunds are issued using the original payment method. If you paid by cash, we will arrange cash return; if by mobile wallet, we will transfer the amount back.

Q: Are delivery charges refunded?

A: If the refund is due to our error (e.g., wrong item or spoiled food), we will also refund the delivery charges or cover the cost of the replacement delivery.

Q: What if I have a food allergy and the wrong item was sent?

A: If you informed us of an allergy and we made an error, we will immediately replace the item or refund you in full. Please always emphasize allergies when ordering!

Q: How do I request a refund?

A: Please immediately call or WhatsApp us at 03248036377 with your order details and photos of the food.